FAQ


Compatibility

Fanatec bases will require a podium hub in order to use the wheel.

Thrustmaster bases need a 70mm adapter either 3D printed or purchased from another source.

Any Direct Drive base other than Fanatec just need a 70mm hub or quick release in order to use the wheel.

Warranty

  • 1 Year of full support on repair and replacement of unit if faulty or not operating as advertised.
  • Warranty does not cover damages caused from negligence, misuse, wear and tear.

If you believe you have received a defective product, or are experiencing any problems with your product, please email us at balkan3ds@gmail.com with your order number and a detailed message.

    Shipping

    We are unable to give you an accurate estimate of your parcel's arrival date. Please use the provided tracking information to check online for the most up to date information on the shipment. 

    • We ship around the world from Ottawa, Canada.
    • Orders are generally shipped within a week from order being placed.  This is not a typical pre-order it just gives us time to get your wheel assembled in few days and package it. 
    • Shipping charges for your order will be calculated and displayed at checkout.
    • VAT or any customs charges upon arrival are your responsibility.  We can not estimate how much it will cost as every country treats customs differently.   Anywhere outside of Canada we ship using DHL.
    • Compare Canada Post services for US and International shipping.

    How do I check the status of my order?

    When your order has shipped, you will receive an email notification from us which will include the Canada Post tracking number that you can use to check its status. Please allow 48 hours for the tracking information to become available. 

    If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at balkan3ds@gmail.com with your name and order number, and we will look into it for you.

    Free Local Pick-Up

    You can skip the shipping fees with free local pickup in Ottawa, Canada. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 48 hours (Monday - Friday).

    We will send you an email when your order is ready along with instructions.

    Refunds, returns, and exchanges

    We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

    In the event that your order arrives damaged in any way, please email us as soon as possible at balkan3ds@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

    More questions?

    If you have any further questions, please don't hesitate to contact us at balkan3ds@gmail.com